Supply Chain Business Intelligence Technologies, Issues...

Supply Chain Business Intelligence: Technologies, Issues and Trends Nenad Stefanovic1 and Dusan Stefanovic2 Zastava Automobiles, Information Systems Department, Kragujevac, Serbia nenad@automobili.zastava.net, www.zastava-automobili.com 2 Faculty of Science, University of Kragujevac, Serbia dusans@kg.ac.yu, www.pmf.kg.ac.yu 1 Abstract. Supply chains are complex systems with silos of information that are very difficult to integrate and analyze. The best way to effectively analyze these disparate systems is the use of Business Intelligence (BI). The ability to make and then to process the right decision at the right time in collaboration with the right partners is the definition of the successful use of BI. This chapter discusses the†¦show more content†¦These networks are expanding to include additional services provided by an increasing number of partners: customers, the government, financial services organizations, and so forth. Investments in systems or applications need to take into account the requirements or opportunities enabled by this increasing interconnectedness. Fig. 2. The Supply Neitwork However, despite the huge investment in SCM software systems, they did not provide desired Return On Investment (ROI). The main reason is that these systems mostly provide only transaction-based functionality. They lack the sophisticated analytical capabilities required to provide an integrated view of the supply chain. This is where Business Intelligence (BI) tools like data warehousing, ETL (Extraction, Transformation, and Loading), data mining, and OLAP (On-Line Analytical Processing) can help adequately analyze operational effectiveness across the supply chain. 1.1 Supply Chain Performance Measurement Supply Chain Performance Measurement (SCPM) is vital for a company to survive in today’s competitive business environment. Performance measurement is one of the key aspects of management. If a company does not have a clear understanding of how well its supply chains are performing, it will be very hard to manage them successfully. 220 N. Stefanovic and D. 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